Frequently Asked Questions

If my account didn't originate with you in the first place, why should I pay you?

The original creditor has decided they no longer wanted to try to collect the debt. They made a lawful and legitimate business decision to have us “take over” your debt. The contractual agreement you had with your original lender has been transferred to us. Mountain Run Solutions is legally the company to whom you owe the money.

How can I make a payment?

Payments can be made online by clicking here. To make a payment by phone, please call us at 801-921-7379 to speak to a representative.

Payments can be mailed to:

Mountain Run Solutions
313 E 1200 S Suite 200
Orem, UT 84058

Please write your account number or reference number on your payment.

How does this affect my credit when this is paid?

If the account has been reported to the credit bureaus, upon receipt of the payment in full, Mountain Run Solutions will delete the account from the credit bureaus in its entirety.

Can I get a copy of my bill?

You can send in a written request to:
Mountain Run Solutions
313 E 1200 S Suite 200
Orem, UT 84058

or call our call us at 801-921-7379 and speak to a representative.

What do I do if I already paid this bill?

You can mail or a copy of your proof of payment and we will review the information or call us at 801-921-7379 and speak to a representative.

I've read that I can have a "Cease and Desist" letter sent to you that will legally prevent you from calling me.

You can send Mountain Run Solutions a Cease and Desist letter. At that point, we will cease communications to you. However, that Cease and Desist letter does not affect a person’s legal or moral obligation to pay the debt. If the debt is legally owed, we may file a lawsuit against you.

How do I dispute the debt?

You can send in a written dispute letter outlining your dispute to:

Mountain Run Solutions
313 E 1200 S Suite 200
Orem, UT 84058

or call us at 801-921-7379 and speak to a representative.

What should I do if I have been sued?

Take the advice of the Federal Trade Commission (FTC): “If a debt collector files a lawsuit against you to collect a debt, respond to the lawsuit, either personally or through your lawyer, by the date specified in the court papers to preserve your rights.”